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Pulse story · 2 cited sourcesNovember 3, 2026

New York home care workers face low earnings and unstable hours

Low pay, unstable hours, and incomplete client information can compound families’ exclusion from care decisions and discharge planning.

New York home care workers had median annual earnings of $25,738 in 2023, and 39% lived in or near poverty. Nearly half of home care workers work fewer than 35 hours a week, and about one-fifth work only part of the year. Among workers interviewed at private equity-owned agencies, most said they could not secure more than 20 to 25 work hours weekly. Workers described difficulty reaching managers and incomplete information about clients’ needs. The interviews document those workers’ experiences but do not establish how frequently problems occur across all New York agencies.

Although some carers reported positive experiences, most described exclusion, emotional distress, and structural barriers to support. Carers consistently described exclusion from communication with staff, treatment decisions, and discharge planning.

Evidence

Each line below is a claim this source supports, checked against its text.

01
Nearly 40% of New York home care workers live in or near poverty, Cornell report saysfingerlakes1.com · Oct 28
  • New York home care workers face low earnings and unstable hours
  • Low pay, unstable hours, and incomplete client information can compound families’ exclusion from care decisions and discharge planning.
  • New York home care workers had median annual earnings of $25,738 in 2023, and 39% lived in or near poverty.
  • Nearly half of home care workers work fewer than 35 hours a week, and about one-fifth work only part of the year.
  • Among workers interviewed at private equity-owned agencies, most said they could not secure more than 20 to 25 work hours weekly.
  • Workers described difficulty reaching managers and incomplete information about clients’ needs.
  • The interviews document those workers’ experiences but do not establish how frequently problems occur across all New York agencies.
02
Informal carers’ experiences of mental health services regarding supporting those they care for and getting support for their own wellbeing: A systematic umbrella review of qualitative evidencedoi.org · Oct 15
  • Low pay, unstable hours, and incomplete client information can compound families’ exclusion from care decisions and discharge planning.
  • Although some carers reported positive experiences, most described exclusion, emotional distress, and structural barriers to support.
  • Carers consistently described exclusion from communication with staff, treatment decisions, and discharge planning.

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